You may return new, unopened items within 30 days of delivery for a full refund or exchange of product.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Some items can be returned even if opened, in this scenario where the customer makes an error in choice, we are happy to work with them to find the correct product - however if packaging is damaged or missing, we will charge a 25% restocking fee, and the customer will have to pay for return shipping.
We will instantly refund any products that are deemed to be defective within 30 days of the purchase date, and will cover return shipping.
If a product becomes defective after the 30 days, but still remains in the manufacturers warranty period, we will cover return shipping, however it will take 1-2 weeks for us to confirm a warranty request with the manufacturer, after which we will send the refund once approved!
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Smaller items, such as small boxes and most items that weigh below 20kgs can be sent via several logistics providers at the customers choice.
Large and bulky items such as Tent kits and some mediums, will have to be sent via Toll Ipec.